Privacy Policy
Last Updated: 15 February 2025
At myntherovexa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our budget contingency planning services. We're committed to transparency and complying with the Australian Privacy Principles under the Privacy Act 1988.
1. Information We Collect
Running a financial planning service means we need certain information to help you properly. But we don't collect data just for the sake of it. Everything we gather serves a specific purpose in delivering our services or meeting legal requirements.
Personal Information
When you reach out to us or use our services, we collect:
- Your name, email address, and phone number
- Postal address (Shop A08 Jamison Plaza format applies for Australian addresses)
- Financial information relevant to budget planning
- Business details if you're seeking commercial planning services
- Communication preferences and service requirements
Technical Data
Like most websites, we automatically collect technical information when you visit myntherovexa.com. This includes your IP address, browser type, device information, and how you navigate our site. We use this to improve user experience and spot any technical issues that might be affecting your visit.
2. How We Use Your Information
Your information doesn't sit in a database gathering dust. Here's what we actually do with it:
Service Delivery: We use your contact details and financial information to provide budget contingency planning advice tailored to your situation. This includes analysing your needs, preparing recommendations, and following up on our services.
Communication: When you've enquired about our services or become a client, we'll use your contact information to respond to questions, send updates about your planning process, and occasionally share relevant information about our services.
Legal Compliance: Australian law requires us to retain certain records and verify identity in some circumstances. We keep what's necessary to meet these obligations.
We won't bombard you with marketing emails or sell your details to third parties. If we ever want to use your information for something outside our direct service relationship, we'll ask for your explicit consent first.
3. Data Storage and Security
Your information is stored on secure servers located in Australia. We've implemented industry-standard security measures including:
- Encrypted data transmission using SSL/TLS protocols
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure backup systems with encryption at rest
- Staff training on data protection and confidentiality
Despite our best efforts, no system is completely immune to security breaches. If we ever experience a data breach that affects your information, we'll notify you and the relevant authorities as required by Australian law.
4. Sharing Your Information
We keep your information within myntherovexa except in these specific situations:
| Who We Share With | Why We Share | What We Share |
|---|---|---|
| Service Providers | Cloud hosting, email services, payment processing | Only data necessary for specific services |
| Professional Advisers | Legal, accounting, or specialized financial advice when needed | Relevant financial and contact information |
| Government Authorities | Legal requirements, tax obligations, regulatory compliance | Information required by law |
| Business Transfers | If myntherovexa is sold or merged with another company | All client information under strict confidentiality |
Any third parties we work with are contractually bound to protect your information and use it only for the purposes we specify.
5. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge.
Correct Information
If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
Request Deletion
Ask us to delete your information, though we might need to retain some records for legal or contractual reasons.
Restrict Processing
Request that we limit how we use your information in certain circumstances.
Object to Use
Object to our use of your information for specific purposes, particularly marketing activities.
Data Portability
Request your information in a structured, commonly used format for transfer to another service.
To exercise any of these rights, email us at contact@myntherovexa.com or call +61427370565. We'll respond within a reasonable timeframe, typically within 30 days.
6. Cookies and Tracking
Our website uses cookies to function properly and improve your experience. Most are essential (helping you navigate the site and use features), while others help us understand how visitors interact with our pages.
You can control cookies through your browser settings. Blocking all cookies might affect your ability to use certain features on myntherovexa.com, but basic browsing will still work fine.
We don't use cookies for tracking across other websites or building advertising profiles. The data we collect stays within our site and helps us make it better for everyone.
7. Data Retention
We don't keep your information forever. Our retention periods depend on the type of data and legal requirements:
- Client Records: Maintained for 7 years after service completion (Australian tax law requirement)
- Enquiry Information: Deleted within 2 years if no service relationship develops
- Marketing Data: Removed immediately upon opt-out request
- Technical Logs: Kept for 12 months then automatically deleted
- Financial Records: Retained for 7 years as required by law
After these periods, we securely delete or anonymize your information so it can no longer identify you.
8. Children's Privacy
Our services are designed for adults managing personal or business finances. We don't knowingly collect information from anyone under 18. If you're a parent or guardian who believes we've collected information about your child, please contact us immediately so we can delete it.
9. Changes to This Policy
Privacy law and our business practices might change over time. When we update this policy, we'll post the new version here with an updated date at the top. For significant changes that affect how we handle your information, we'll email existing clients directly.
It's worth checking back occasionally to stay informed about how we're protecting your privacy.
10. Making a Complaint
If you're unhappy with how we've handled your personal information, please let us know. Contact our privacy officer at contact@myntherovexa.com with details of your concern.
We'll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information
Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
Questions About This Policy?
Shop A08 Jamison Plaza, Bowman St, Macquarie ACT 2614, Australia
Phone: +61427370565
Email: contact@myntherovexa.com